RESORT CARD AND GIFT VOUCHER TERMS & CONDITIONS

I. General

1.1. The subject of these general terms and conditions is the regulation of mutual rights and obligations arising from membership in the loyalty program associated with the issuance of RESORT CARD, between Marie Hrochová, IČ 70601828, DIČ CZ5961290874 Za školou 833, 789 61 Bludov, as the issuer of RESORT CARD (hereinafter referred as the "Company”) and the holder of a RESORT CARD or GIFT VOUCHER (hereinafter referred to as the “Holder”).

1.2. Services include the accommodation, catering, wellness and relaxation services, fitness services, and other related services on the Company's premises.

1.3. The holder can be a natural person and a juridical person.

II. RESORT CARD

2.1. RESORT CARD is based on the principle of credit (prepaid) cards. The cardholder invests funds on the card, from which the individual services used in the Company's premises are gradually paid for.

2.2. For the specified used services, paid for by the RESORT CARD, the Holder will pay a price according to the valid pricelist of the Company.

2.3. The RESORT CARD is issued free of charge and is transferrable.

2.4. For the purposes of issuing the RESORT CARD, the Customer shall provide the name, surname, telephone number, and email address (hereinafter referred to as the “Cardholder Information”). If the RESORT CARD Holder is a legal entity, it shall provide the business name, ID number, and further details of the contact person in the range of name, surname, telephone number, and email address. The Customer is obliged to state the data on the Cardholder correctly and truthfully. If the data are changed in any cases, the RESORT CARD Holder is obliged to notify the Company of this fact without undue delay in person at the Company's premises, or electronically at the email address: info@resortsobotin.cz. For the purposes of personal notification of a change of data, the RESORT CARD Holder is obliged to prove his / her identity to the Company by presenting an identity card (ID card, passport, driver's license, marriage certificate when changing surnames after marriage) and by providing telephone number Cardholder data. In the case of electronic communication, the RESORT CARD Holder will be asked to state his name and surname/business name and contact details (telephone number and email address) provided by the Holder in the RESORT CARD application. Subsequently, a change form will be sent to the email address provided by the Holder as part of the RESORT CARD application.

2.5. If a card Holder loses a RESORT CARD or it is stolen, he/she is obliged to notify the Company of this fact immediately in person at the Company's premises or electronically at info@resortsobotin.cz. At the Holder's request, the Company will issue a duplicate of a card. For the purpose of issuing a duplicate RESORT CARD, the Holder is obliged to prove his identity to the Company by presenting an identity card (ID card, passport, driver's license, marriage certificate when changing surnames after marriage) and by providing a telephone number to the Cardholder, otherwise, the Company is not obliged to comply with the Holder's request to issue a duplicate RESORT CARD. Upon request and after verification of the Holder's identity, the Company will cancel the original lost or stolen RESORT CARD and assign the issued duplicate RESORT CARD to the Holder's account. Issuance of a duplicate RESORT CARD is charged according to the price list of the Company's services. The rights and obligations under this paragraph belong to the contact person if the RESORT CARD Holder is a legal entity.

2.6. Upon request, the Company will provide the RESORT CARD Holder with data on the history of the RESORT CARD or information on the current balance on the RESORT CARD (if this information is not provided in connection with the use of services). For the provision of data, the RESORT CARD Holder is obliged to prove his / her identity to the Company in the manner specified in paragraph 2.5. of these Business Conditions. The rights and obligations under this paragraph belong to the contact person if the RESORT CARD Holder is a legal entity. In the case of electronic communication, the RESORT CARD Holder will be asked to state his name and surname/business name and contact details (telephone number and email address) provided by the Holder in the RESORT CARD application. Subsequently, the required data will be sent to the email address provided by the Holder as part of the application for the issue of a RESORT CARD.

2.7. The method of delivery of the RESORT CARD is selected by the customer during the placing of an order. Delivery by e-mail will take place automatically after confirmation of payment in the GPE gateway. Delivery by Czech Post will take place within 5 working days when the amount is credited to the Company's account.

III. GIFT VOUCHER

3.1. The GIFT VOUCHER is based on the principle of prepaid service. When purchasing a GIFT VOUCHER, the holder chooses the service to use. It is not possible to change the content of the purchased service.

3.2. For the specified services, by GIFT VOUCHER, the Holder will pay a price according to the valid pricelist of the Company.

3.4. For the purposes of issuing the GIFT VOUCHER, the Customer shall provide the name, surname, telephone number, and email address (hereinafter referred to as the "Cardholder Information"). If the Holder is a legal entity, it shall provide the business name, ID number, and further details of the contact person in the range of name, surname, telephone number, and email address. The Customer is obliged to state the data about the Holder correctly and truthfully. If the data are changed in any cases, the GIFT VOUCHER Holder is obliged to notify the Company of this fact without undue delay in person at the Company's premises, or electronically at the email address: info@resortsobotin.cz. For the purposes of personal notification of a change of data, the GIFT VOUCHER is obliged to prove his identity to the Company by presenting an identity card (ID card, passport, driver's license, marriage certificate when changing surnames after marriage) and by telephone number GIFT VOUCHER Holder data. In electronic communication, the GIFT VOUCHER Holder will be asked to provide his name and surname/business name and contact details (telephone number and email address) provided by the Holder in the application for the GIFT VOUCHER. Subsequently, a change form will be sent to the email address provided by the Holder as part of the application for the issuance of the GIFT VOUCHER.

3.5. If a GIFT VOUCHER Holder loses a GIFT VOUCHER or it is stolen, he/she is obliged to notify the Company of this fact immediately in person at the Company's premises or electronically at info@resortsobotin.cz. At the Holder's request, the Company will issue a duplicate of such a gift voucher.

For the purpose of issuing a duplicate GIFT VOUCHER, the Holder is obliged to prove his identity to the Company by presenting an identity card (ID card, passport, driver's license, marriage certificate when changing surnames after marriage) and by providing a telephone number to the Cardholder, otherwise, the Company is not obliged to comply with the Holder's request to issue a duplicate GIFT VOUCHER. Upon request and after verification of the Holder's identity, the Company will cancel the original lost or stolen GIFT VOUCHER and assign the issued duplicate GIFT VOUCHER to the Holder's account. Issuance of a duplicate GIFT VOUCHER is charged according to the price list of the Company's services. The rights and obligations under this paragraph belong to the contact person if the GIFT VOUCHER Holder is a legal entity.

3.6. The method of delivery of the GIFT VOUCHER is selected by the customer during the placing of an order. Delivery by e-mail will take place automatically after confirmation of payment in the GPE gateway. Delivery by Czech Post will take place within 5 working days when the amount is credited to the Company's account.

IV. Deposit for RESORT CARD

4.1. The minimum deposit for the RESORT CARD is 500 CZK.

4.2. The deposit for the RESORT CARD can be made by cash, credit card or by the employer.

V. Rights and obligations of the Holder

5.1. The Holder has the right to use all services provided by the Company which are included in the purchased GIFT VOUCHER or RESORT CARD.

5.2. The Holder is obliged to get acquainted with the operational safety rules, which are available at each establishment of the Company and to observe them.

5.3. The Holder is obliged to behave in a well-disciplined manner and avoid acts endangering its safety and the safety of third parties in the Company's premises. The Holder acknowledges that it uses the Services solely at its own risk and that the Company is not liable for damages, injuries and injuries caused by the Holders through its own actions, non-compliance with operational safety rules or disobedience to the Company's employees, or for injuries caused to other persons. Before using the services, the Company recommends that all Holders consider their suitability regarding their health condition or consult this activity with a doctor.

5.4. The Holder is liable for damage to the Company's property caused by his intentional or negligent conduct and is obliged to compensate the Company for this damage without undue delay. Any damage to property or injury to health will be thoroughly investigated, recorded, and quantified by the Company. Furthermore, the Municipal Police or the Police of the Czech Republic will be called, and possibly Ambulance. Accidents are registered in the book of accidents, damage to property is registered in the book of damages and losses and findings of things are registered in the book of lost property.

5.5. It is forbidden to bring any weapons or other dangerous substances into all the Company's premises.

5.6. The Holder is obliged to comply with these Business Conditions.

5.7. At the request of the Holder, the Company may comply with and cancel the RESORT CARD. For the cancellation of the RESORT CARD, the Company is entitled to demand payment of an administrative fee according to the valid price list of the Company.

VI. Information and consent to the processing of personal data

6.1. By signing the registration form, the Holder / contact person (if the Holder is a legal entity) consents to the processing of personal data provided by him / her for the purpose of issuing a RESORT CARD or GIFT VOUCHER. Provision of personal data referred to in paragraph 2.4. of these Business Conditions is a condition for issuing a RESORT CARD or GIFT VOUCHER. The Holder's personal data is processed for the duration of the RESORT CARD Holder's membership or the validity of the GIFT VOUCHER within the loyalty program associated with the issue of the RESORT CARD or GIFT VOUCHER, until the revocation of consent or other termination of the processing authorization. The company may entrust the processing of personal data to a third party as a processor. The holder acknowledges that his / her personal data may be made available to public authorities. Personal data are processed in electronic form in an automated manner, or in printed form in a non-automated manner, by the Company's employees and, if authorized by the processor, by its employees. The holder acknowledges that he / she has rights under the relevant legal regulations, in particular Act No. 101/2000 Coll., On the protection of personal data and under EU Regulation 2016/679 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repeal of Directive 95/46 / EC (GDPR Regulation).

6.2. The Holder could give consent to the processing of his personal data to the Company for the purpose of sending business messages and offering products and services, including sending information about events, products, and other activities. The Holder may grant consent in the registration form for the purpose of issuing a RESORT CARD or GIFT VOUCHER. Giving consent is voluntary. Such specific consent will be deemed to have been given in accordance with the terms of this Article. 5.3. The holder acknowledges that he has the right to:

(i) request the Company to access personal data relating to it; The Holder has the right to obtain confirmation from the Company as to whether or not personal data concerning him / her are being processed and to gain access to such data. The company is obliged to provide a copy of the processed personal data. For further copies at the request of the Holder, the Company is entitled to demand a reasonable fee based on administrative costs;

(ii) to correct inaccurate data, as well as considering the purpose of processing the completion of incomplete personal data;

(iii) the erasure of personal data ("right to be forgotten"), or restrictions on processing under specified conditions, in particular if the personal data are no longer needed for the purposes for which they were collected or otherwise processed, or if the Holder revokes consent and there is no another legal reason for processing;

(iv) data portability The Holder has the right to obtain personal data concerning him / her provided to the Company in a structured, commonly used, and machine-readable format, and the right to transfer such data to another controller. In exercising this right, the participant may request that personal data be transferred directly by the Company to another controller, if technically feasible;

(v) object to processing for marketing purposes; If the Holder objects to the processing for marketing purposes, the Company will terminate the processing of the Holder's personal data for this purpose;

(vi) file a complaint with the Supervisory Authority, i.e. the Office for Personal Data Protection (especially if the Holder has doubts about the observance of the rights of the Company, as the controller of personal data);

(vii) other rights arising from personal data protection legislation.

6.3. The Holder has the right to revoke his / her consent free of charge and in writing at any time, in writing at the Company's address or at the email address: info@resortsobotin.cz. Withdrawal of consent is effective upon delivery to the Company. Withdrawal of consent does not affect the lawfulness of processing based on consent until its revocation by the Holder. Withdrawal of consent to the processing of personal data referred to in paragraph 2.4. of these Business Conditions by the Holder results in the termination of the Holder's membership within the loyalty program and the cancellation of the RESORT CARD on the effective date of the revocation of consent. As of the date of cancellation of the RESORT CARD, the Company accounts for the deposit registered on the Holder's RESORT CARD.

6.4. The Company undertakes to implement all appropriate technical and organizational measures to protect the Holder's personal data.

6.5. The consent of the Holder / contact person (if the Holder is a legal entity) with the use of his / her email address / telephone number to send commercial communications to the Company can be refused at any time by clicking on the link in the commercial communications or by notification sent to the email address info@resortsobotin.cz or the registered office of the Company.

VII. Final provisions

7.1. The Company is entitled to unilaterally change and supplement these Business Conditions or the price list of services at any time. The new wording of the business conditions, as well as the new price list, will be published on the Company's website www.resortsobotin.cz, at least 1 month before they take effect. The Holder is entitled to terminate the contractual relationship with the Company in writing within this period with effect from the date of delivery of the Company's notice, if he / she does not agree with changes in the business conditions or changes in the price list of services. If the Holder does not terminate the contractual relationship, it is considered that he / she agrees with changes in business conditions, resp. the price list of services. As of the date of termination of the contractual relationship, the Company accounts for the deposit registered on the Holder's RESORT CARD.

7.2. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, IČ: 00020869, Internet address: www.coi.cz, is responsible for out-of-court settlement of disputes arising from these Business Conditions.

7.3. These conditions are valid and effective from 1. 12. 2019.